Returns & Exchanges

At Debonar Watches Sp. z o.o, we strive for complete satisfaction with every timepiece; however, if you are not entirely pleased with your purchase, you may return it within 14 days of delivery. All returned items must be in their original, unworn condition with all protective films, tags, and documentation intact.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or use the online portal to request a Return Merchandise Authorization (RMA) number within the 14-day window.

• 2.
  Secure Packaging

  Carefully pack the watch in its original manufacturer's box and place it inside a sturdy shipping carton with sufficient padding to prevent damage during transit.

• 3.
  Shipping and Insurance

  Affix the provided shipping label or use a tracked, insured courier service to send the package to our headquarters in Poland.

• 4.
  Inspection and Refund

  Once our horologists verify the watch's condition, we will process your refund to the original payment method within 5 to 7 business days.